Web Arms Contact
& Ordering Information
This page contains information about:
Contact, Ordering, Payment, Shipping, Canceling, Damage
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Law Enforcement Individuals & Department Purchases
"law letter" examples and information

No Exporting
Civilian & Law Enforcement Sales
Web Arms is a licensed firearms
manufacturing company located in Pasadena Texas.
Please read this policy concerning shipping and local visits.
Civilian & Law Enforcement Sales (non local):
Must be within the United States and it's possessions
Firearms are shipped to your gun dealer (FFL) or Law Enforcement Department
(requires law letter)
for transfer to you.
A copy of the FFL's license must be mailed, or
scanned and emailed, or faxed to us before we can ship a
firearm.
Accessories are shipped directly to you, no FFL
needed.
Law Enforcement Sales - Pasadena Texas and surrounding area:
Local visits are restricted to Law Enforcement personnel.
Please call or email us to schedule arrangements.
Sales tax must be added to the purchase of items sold to individuals in Texas,
currently 8.25%.
Firearm transfers are free to Law Enforcement.
Civilian Sales - Pasadena Texas and surrounding area:
Web Arms is not an open store, but is a firearms
maker, and does not accept
visits from the general public.
All local civilian purchases are
shipped the same as non local purchases.
You will need to contact a gun dealer (FFL) and arrange for them to receive and transfer your firearm to you.
A copy of the FFL's license must be mailed, or scanned and emailed, or faxed to us before we can ship a
firearm.
Accessories are shipped directly to you, no FFL
needed.
Sales tax must be added to the purchase of items sold to individuals in Texas,
currently 8.25%.
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CONTACT INFORMATION
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E-Mail us if you just have a question or want us to check on an
item.
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| Normal Internet Operating Hours (Central Time) |
| 5:45 PM to 7:30 PM Mon - Tue - Wed - Thu |
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10:00 AM to 4:30 PM Friday |
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Fax: 832-239-5689 |
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Maybe we didn't understand
your recorded message |
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If you get a message stating our number is no
longer in service |
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ORDERING GUNS BY MAIL
The BATF requires Gun Dealers (FFLs) receive firearms or
receivers for you and a background check be made if you don't have a CHL
The background check will be done at your dealer's location, not ours.
Click here to
locate a gun dealer that will
do transfers.
Just enter your zip code.
This is a volunteer listing of dealers who say they will do transfers. You do
not have to use them and may use any
licensed
gun dealer
you choose.
We will need a signed copy of the dealer's license and it may be mailed,
or
scanned and emailed, or
faxed (832-239-5689).
Our copy must be legible enough for the BATF to accept it.
Please have your FFL write their phone number on our copy
of their license in case we need to
contact them.
Law Enforcement officers may use their department (see "law
letter examples") or an FFL for a transfer.
You may phone in an order (see below) and charge it or
Print out and complete the Web Arms
order form and either
fax it (832-239-5689) or mail
it.
Instructions are on the order form.
(click the link)
The following information applies to all purchases:
Purchase must be paid in full and FFL or Department paperwork
received before shipment
will be made.
Products that need to be ordered by us require the full payment before we
can
order it.
Check with your local gun store or FFL to find out if a firearm is
legal in your area.
You are responsible for knowing if a firearm is legal for you to have in your
possession.
PAYMENT INFORMATION
We will accept:
1. Personal Checks, Money orders, Certified Checks made out to
WEB ARMS in U.S. currency
(Personal Checks will
have to clear before orders will be completed, usually takes about 3 days)
2. Credit cards... We do not accept American Express
Prices quoted on
orders with firearms
already reflect a 2% discount that cannot be earned with
credit card or check card orders
Please add 2% to the total if your order contains a firearm
and you are ordering with a credit card or check card.
Do not add the 2% if you are only purchasing
accessories.

3. We ship only to the U.S.A. and it's possessions.
4.
No C.O.D. orders
You may phone in an order and charge it or
print out and complete the Web Arms
order form and either fax it or mail
it to Web Arms. Instructions are on the order form.
(click the link)
Credit Card Orders:
For security, we are required to have the 3 digit V-Code (located on the back of the credit card near the magnetic strip)
and the billing zip code of the credit card.
Our credit card machine has to have this information for processing.
SHIPPING AND TRACKING
FedEx pick up is within 3 days of a completed order.
Please allow up to 2 weeks for delivery, depending on your location.
FedEx Ground Shipping is free to the 48 states.
2nd Day Shipping cost will not be known until a shipping label is created.
Alaska,
Hawaii & Puerto Rico -
2nd Day FedEx shipping only
for all items
Tracking information is emailed to you from FedEx if we know your email address.
For your convenience, here's the FedEx Tracking
link.
FedEx should update their tracking information within 24hrs
after the package is scanned in.
FedEx Ground is closed on weekends and a late Friday pick up may not
show up until Monday evening.
Tracking information shows up when the Ground Service
scans it in, although the Express FedEx terminal we use has the package.
If you see "Data transmitted" or "Not received", the ground service has not
picked it up or scanned it in as of yet.
CANCELING OR RETURNING AN ORDER
please read this before ordering
Be sure you know what you're ordering.
Most orders are not accepted
back, but like everything else, there are exceptions to the rules.
Web Arms is not responsible for manufacturing
defects or part numbers or model numbers you ask us to order for you, or a
product change by the manufacturer.
All warranties are between you and the manufacturer of your
purchased product.
Repairs for products manufactured by Web Arms have no fees, but you are
responsible for the shipping charges from you to us.
Please read the
Web Arms
warranty information for WA15 firearms.
Always contact us before shipping
anything back.
Please email us if possible and simply state your
concern in the body of the message.
Please include your Name, receipt number, description of the item and the cost of the
item.
Items we accept back with no fee:
The only reason an order will be accepted back, is if we sent the wrong item
and it was not what you ask us to send you.
The entire contents of the package must be in the same new condition as
when
shipped to you, and includes all of the factory paperwork, box, etc. It cannot be a
used item. We will send you a FedEx return shipping label and it must be placed
on the shipping box.
Items accepted back that have a fee:
If we order a product for you, and the distributor or manufacturer
charges a restocking fee to take it back, that fee and the additional shipping
charges will be deducted from your refund. We will need to check with them first
to see if they will take it back.
If we shipped you the correct item you ordered,
and the distributor or manufacturer will
accept back the order, your refund will be minus the total charges it takes
to send it back to them.
If you have the item, it will need to be shipped back to us at your expense.
If a shipped item or package is refused by you and
returned to us by the carrier we use, the return shipping charges will be added in with
any restocking
fees, and the total will be deducted from your refund.
The entire contents of the package must be in the same new condition as it was when shipped to you, and include all of the factory paperwork, box, etc.
It cannot be a
used item. Used items will be returned to you with no
reimbursement.
Special orders:
Special order means ordered by you and it's not
readily available from Web Arms.
The only way a special order (such as a rifle) can be cancelled is if it has not been completed by
the manufacturer or distributor, or it has not been shipped by them and the
manufacturer or distributor accepts the cancellation.
On all special orders cancelled, there may be a cancellation fee or
restocking fee
by the manufacturer or distributor and this fee will be passed on to you by
reducing your refund by the fee amount set by the manufacturer or distributor.
If you paid by check or money order, your refund will be the total amount
paid minus any amount charged by the manufacturer or distributor as stated
above. If the manufacturer or distributor does not have a fee, then you will get
100% of your refund.
Credit card purchases have a 2% fee charged by the credit card companies.
We give you the chance to pay by check or money order to avoid the 2% fee when
purchasing a firearm.
If you cancel an order for a firearm purchased with a credit card, your refund will be the
amount paid, less the 2% fee.
Example: a rifle was purchased with a credit card for a total of $2000. 2%
of $2000 is $40.
If you cancel this order, you will be refunded $2000 - $40 = $1960
$1960 will be the refund on a $2000 cancellation.
There is a
shipping charge by Web Arms if it was not possible to cancel your order from the
manufacturer or distributor before the manufacturer or distributor shipped
the item, should they allow it to be cancelled and returned to them. This
shipping charge will be in addition to restocking fees set by the manufacturer
or distributor and will be our actual shipping cost of shipping it back.
All fees and shipping charges will be deducted from your reimbursement.
If the manufacturer or distributor does not allow
the cancellation of the order for whatever reason, the order is yours, and it
will be shipped to you or your FFL as originally intended with no refund from
Web Arms.
Your order and any other concerns will be directly between you and the
manufacturer of the product.
The WA15 & WA15LE series is a registered product of Web Arms.
All warranty issues for the WA15 should be directed to Web Arms.
DAMAGED PRODUCTS
If your package arrives damaged, you must alert the driver or
contact FedEx and initiate a claim.
1-800-463-3339 Say "claims"
All warranties are between you and the manufacturer of your
purchased product.
If the product has a factory defect, don't use (stop using) the product and notify the
manufacturer.
Do not send back a product to them without first contacting the manufacturer and getting
their instructions.
Web Arms is not a warranty station except for the WA15 rifles that we
manufacture.